When should you call the Shelter Hotline (202.399.7093) or 311?

Call (202.399.7093) or 311 when:

  • An individual requests transportation to a shelter
  • An individual is alert but express they are cold or you witness behaviors indicating that they may be cold
  • You see an individual who appears to be vulnerable and you have a concern that the conditions may be detrimental to them
  • When an individual asks for resources like shelter

Please remember to save and share the Shelter Hotline number to your phone. Always call 911 if there is an emergency. Make the call to save a life!